Refund policy

Refund & Return Policy

Fresh Flower Products

Due to the perishable nature of fresh flowers and floral arrangements, all sales are final.

Customers are required to inspect their order immediately upon delivery.

If you believe your order arrived damaged, defective, or significantly different from what was ordered, you must notify us on the same calendar day the order is delivered. Claims submitted after the delivery date will not be accepted.

To submit a claim, you must provide:

Your order number.

Clear photographs of the entire bouquet or floral arrangement taken immediately upon delivery.

Close-up photographs of any flowers or items you believe are damaged or defective.

A brief written description of the issue.

Failure to provide the required information may result in the denial of your claim.

We reserve the right to inspect all claims before making a decision. At our sole discretion, we may request that the original product be returned for inspection. Failure to return the product upon request may result in the denial of the claim.

If, after our inspection, we determine that the product was delivered in a damaged or defective condition due to our error, we may, at our sole discretion, provide one of the following remedies:

Replacement of the product;

Store credit;

Partial refund; or

Full refund.

The remedy provided will be determined solely by us based on the circumstances of each claim.

 

Refunds, replacements, or store credit will not be provided for:

Claims submitted after the day of delivery.

Normal aging, wilting, or natural deterioration of fresh flowers after delivery.

Damage resulting from improper care, handling, weather conditions, or environmental exposure after delivery.

Personal preference, including dissatisfaction with color, fragrance, bloom stage, or natural variations in flowers.

Minor substitutions made due to seasonal or inventory availability while maintaining the overall style, color palette, and value of the arrangement.

Orders successfully delivered to the address and recipient information provided by the customer.

Incorrect or incomplete delivery information provided by the customer.

Delivery completed in accordance with the delivery instructions provided at checkout.

By placing an order through our website, you acknowledge that fresh flowers are perishable products, that natural variations may occur, and that you have read, understood, and agreed to this Refund & Return Policy.